Refund policy

Refund Policy

Wanas sells digital products that are delivered electronically. No physical product will be shipped.

Due to the nature of digital products, purchases are generally non-refundable once the download link or digital file has been delivered.

We may review refund requests in the following situations:

• You were charged more than once for the same purchase.
• You received an incorrect or defective file.
• A technical issue prevents you from accessing the product and we are unable to resolve it.
• A refund is required under applicable consumer-protection law.

A change of mind, accidental purchase, failure to read the product description, or incompatibility with a customer’s preferred software or device does not automatically qualify for a refund.

To request assistance, contact us at [support@wanas.shop] within 14 days of purchase and include your order number and a description of the issue.

Approved refunds are returned to the original payment method. Processing times depend on the payment provider and financial institution.

Nothing in this policy limits rights that cannot legally be excluded under applicable consumer-protection laws.

Last updated: [07/08/2026]